within the small business environment, focusing on and developing solid communication skills can provide benefits beyond improved interpersonal dynamics. the ability to communicate effectively can allow small businesses to attract new investors for expansion, forge relationships with suppliers and vendors and increase customer satisfaction, all important for maintaining and growing a profitable business. identify the reason for the conversation and keep all discussions clear and concise. communicate and address one issue at a time to avoid confusion. tailor the communication, whether written or verbal, to the recipient of the message. for instance, avoid internal technical lingo when communicating with someone not familiar with those terms, such as an administrative assistant outside the department, a customer or a vendor.
provide enough details to help paint a clear and complete picture of the situation. for instance, communication related to a meeting would also notify the individual of any tasks she needs to complete prior to the meeting and any expectations you have for her at the meeting, such as handing out updated company policy manuals and verbally relaying key changes. keep non-verbal communication in mind when talking to someone face-to-face. keep all communication friendly and courteous and avoid negative comments and tone in your conversations. with experience in management and customer service, business is a primary focus of her writing. long also has education and experience in the fields of sports medicine, first aid and coaching.
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