telephone etiquette presentation

1 telephone etiquette { “@context”: “”, “@type”: “imageobject”, “contenturl”: “/slide/8390443/26/images/1/telephone+etiquette.jpg”, “name”: “telephone etiquette”, “description”: “telephone etiquette”, “width”: “800” } 2 by the end of this presentation, you will be able to identifyhow to answer telephones how to take a message how to conclude a call how to transfer a call how to put a customer on hold how to deal with angry customers { “@context”: “”, “@type”: “imageobject”, “contenturl”: “/slide/8390443/26/images/2/by+the+end+of+this+presentation%2c+you+will+be+able+to+identify.jpg”, “name”: “by the end of this presentation, you will be able to identify”, “description”: “how to answer telephones. “, “width”: “800” } 5 answering the phone answer calls promptly – within 3 ringssmile as you pick the phone – the caller will hear it in your voice project a tone that is enthusiastic, natural attentive and respectful. “, “width”: “800” } 7 continuation use all your listening skillsfocus your full concentration on the caller and the conversation listen “between” the words use active listening to clarify and check for understanding { “@context”: “”, “@type”: “imageobject”, “contenturl”: “/slide/8390443/26/images/7/continuation+use+all+your+listening+skills.jpg”, “name”: “continuation use all your listening skills”, “description”: “focus your full concentration on the caller and the conversation.

“, “width”: “800” } 8 during the conversationif there is a trouble, project a tone that is apologetic, concerned, and empathetic. “, “width”: “800” } 11 concluding the call end the conversation with agreement on what is to happen next; if you are to follow up, do so immediately. { “@context”: “”, “@type”: “imageobject”, “contenturl”: “/slide/8390443/26/images/12/answering+calls+for+others.jpg”, “name”: “answering calls for others”, “description”: “recognize yourself and the company or person for whom you are answering and say, how may i help you offer help in the absence of others–say, she is not in today, perhaps i can be of assistance .

{ “@context”: “”, “@type”: “imageobject”, “contenturl”: “/slide/1485517/5/images/2/using+the+telephone+effectively+and+courteously.jpg”, “name”: “using the telephone effectively and courteously”, “description”: “answer the phone before the third ring. { “@context”: “”, “@type”: “imageobject”, “contenturl”: “/slide/1485517/5/images/3/using+the+telephone+effectively+and+courteously.jpg”, “name”: “using the telephone effectively and courteously”, “description”: “listen. ask the caller if it is convenient to talk. ask the caller if it is convenient to talk. return to the initial call promptly. “, “description”: “give names and complete telephone numbers to the caller in case the call is disconnected.

make plans to get back with the caller if necessary. { “@context”: “”, “@type”: “imageobject”, “contenturl”: “/slide/1485517/5/images/11/you+call+the+wrong+number.jpg”, “name”: “you call the wrong number”, “description”: “if you place a call and reach what appears to be a wrong. if the caller is trying to reach a county employee or department, do your best to find the number and assist the caller in transferring the call. if the caller is extremely angry, ask if you can call back. if the caller is extremely angry, ask if you can call back. when returning a call and the system answers, leave a clear, detailed message including your phone number. when returning a call and the system answers, leave a clear, detailed message including your phone number.

take note of your voice. speak clearly. do not be eating and talking at the same. always be courteous and respectful. use the first impression a customer gets call openinghow should you sound when you open your call? • inform caller. be friendly. use buffer words. recording a greeting. straight forward. identification. accurately reflect the, telephone etiquette powerpoint template, telephone etiquette powerpoint template, telephone etiquette pdf, telephone etiquette ppt for call center, telephone etiquette training.

by the end of this presentation, you will be able to identify how to answer telephones how to take a using the telephone effectively and courteously answer the phone before the third ring. answer calls and return download presentation. telephone etiquette topics: answering the telephone e interviewing techniques, telephone skills ppt, importance of telephone etiquette ppt, telephone etiquette examples, telephone etiquette in hotel ppt

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