superior communication skills

most of us have been taught to write our resumes in the worst style imaginable — a dry, terse and governmental kind of zombie-speak that doesn’t exist anywhere on earth outside of the business world. there’s nothing worse you can do for your brand or your job search than to fill your resume (and your linkedin profile) with done-to-death, empty phrases like “results-oriented professional” and “motivated self-starter.” you have a specific voice and personality that must come through in your branding materials if you want to grab a hiring manager’s attention. one of the worst pieces of corporate zombie-speak is the phrase ‘superior communication skills’ that shows up in at least three out of every ten resumes. you have a keyboard available to you and a blank screen to fill. use those tools to demonstrate your communication skills, not to talk about them! people say that story-telling takes too long and uses too many words, and that’s why they prefer to stuff their resumes and linkedin profiles with bullets and sentence fragments. you can write clear and simple full sentences that convey much more meaning and power than boring, bureaucratic sentence fragments ever could.

now i’m a recruiting and staffing manager who thrives in a startup or high-growth environment where fast and nimble recruiting is a competitive advantage. we were taught to writing boring resumes and to say things “superior communication skills” because we used to write our resumes for the benefit of inhuman readers — the keyword-searching algorithms built into applicant tracking systems, to be precise. you can locate your particular hiring manager and write to him or her directly. you can send your hiring manager your human-voiced resume and a pain letter right at his or her desk, and when you do you’ll make a much stronger impression. you can step into your power right now and put a human voice in your branding materials. i was a fortune 500 hr svp for 10 million years, but i was an opera singer before i ever heard the term hr. the higher i got in the corporate world, the more operatic the… i was a fortune 500 hr svp for 10 million years, but i was an opera singer before i ever heard the term hr. i started writing about the workplace for the chicago sun-times in 1997. now i write for linkedin and forbes.com and lead the worldwide human workplace movement to reinvent work for people.

today’s communication methods are evolving, and it’s important to be fluent in many different communication styles. it takes time to be able to communicate in superior ways and lead in positive ways. with whatever business industry you are in, there are many valuable reasons to work on your communication and leadership skills. everyone needs to be accountable in how they show up at work, how they work with others, and how they utilize communication and business skills. they pick and choose from what they hear or are simply waiting for the other person to be done speaking so they can talk.

listening is key for empowering employees, establishing trust, and showing you are supportive of your team. everything you say and do communicates something to your team, and it’s important to think about what kind of influence your actions will have. as a leader, you need to be willing to encourage growth, creativity, and innovation. strive to be transparent, clear, and real in how you interact with people. without good communication skills, people won’t be motivated and won’t feel satisfied to work with you. it’s everyone’s responsibility to constantly improve communications and be the best leader you can be.

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