colleagues must listen with ears and eyes, picking up on voice tone and physical cues to take in the whole message. to make it easy to hear, find a place with no interruptions or background noise – space that may be difficult to find on an assembly line or sales floor. stop work, look at the colleague and focus on what he is saying. with physical distractions minimized, concentrate on the speaker, filtering out extraneous ideas. even if you agree with what she says, interrupting the thought can distract her or make her feel too uncomfortable to flesh out the thought further.
once you take in the message, follow up to ensure comprehension. maintain eye contact, with the body squarely facing the speaker, and nod or give encouragement with “yes” or “i see.” then recap or paraphrase key points, summarizing in your own words what you heard and giving the speaker time to confirm or correct these summaries. during the conversation, write down points or phrases to jog your memory later. these notes can include nonverbal cues, like “seemed very agitated” or “was enthusiastic” to help recall the intensity or tone of the message. this reinforces confidence and trust that you really do listen, and encourages colleagues to speak up more often.
as a result, communication breaks down and the sender of the message can easily become frustrated or irritated. see our pages: employability skills and customer service skills for more examples of the importance of listening in the workplace. hearing refers to the sounds that enter your ears. listening means paying attention not only to the story, but how it is told, the use of language and voice, and how the other person uses his or her body. the most basic and powerful way to connect to another person is to listen. of this, research shows that an average of 45% is spent listening compared to 30% speaking, 16% reading and 9% writing.
it is worthwhile, therefore, taking a bit of extra time to ensure that you listen effectively. we should try to focus fully on what is being said and how it’s being said in order to more fully understand the speaker. to improve the process of effective listening, it can be helpful to turn the problem on its head and look at barriers to effective listening, or ineffective listening. generally we find it easier to focus if the speaker is fluent in their speech, has a familiar accent, and speaks at an appropriate loudness for the situation. it is more difficult, for example, to focus on somebody who is speaking very fast and very quietly, especially if they are conveying complex information. finally, it is important not to jump to conclusions about what you see and hear.
for truly effective communication, business people must hone their listening skills to ensure they fully understand the active listening pay close attention and paraphrase to ensure understanding: if you can step into the conversation by listening is key to all effective communication. without the ability to listen effectively, messages are easily misunderstood., importance of listening skills in business communication, active listening in business communication, active listening in business communication, types of listening in business communication, art of listening in business communication. listen. listening may be the most important business communication skill. when employees feel that they\’re being listened to, they feel respected and are more willing to share their feelings and opinions. when speaking with an co-worker, focus on what she is saying.
expressive skills and receptive skills make up the two skills of communication. speaking and writing are while hearing is a function of biology, active listening skills must be acquired and developed. in the selling process, today communication is more important then ever, yet we seem to devote use these listening skills.,
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