when two or more people are in the same place and are aware of each other’s presence, then communication is taking place, no matter how subtle or unintentional. it is easy to think about communication involving a sender and a receiver of a message. however, the problem with this way of seeing a relationship is that it presents communication as a one-way process where one person sends the message and the other receives it. in particular, it can reveal more about emotional attitudes which may underlie the content of speech. the use of complicated jargon, inappropriate body language, inattention, disinterest, and cultural differences can be considered ‘noise’ in the context of interpersonal communication.
feedback consists of messages the receiver returns, which allows the sender to know how accurately the message has been received, as well as the receiver’s reaction. all communication is influenced by the context in which it takes place. in a face-to-face context the channels which are used are speech and vision, however during a telephone conversation the channel is limited to speech alone. by observing others – making a conscious effort to understand how communication occurs – you will think about how you communicate and be more aware of the messages you send. the use of material found at skillsyouneed.com is free provided that copyright is acknowledged and a reference or link is included to the page/s where the information was found.
you can improve your interpersonal skills by developing your awareness of how you interact with others and practising your skills. on this website, we define interpersonal skills as: in the course of our lives, we have to communicate with and interact with other people on a daily if not hourly basis, and sometimes more often. give a clear statement of a particular skill or skills that you possess, and then give examples to show how you have demonstrated them in practice. good interpersonal skills are the foundation for good working and social relationships, and also for developing many other areas of skill.
perhaps one of the most important things you can do for anyone else is to take the time to listen carefully to what they are saying, considering both their verbal and non-verbal communication. understanding more about the possible barriers to good communication means that you can be aware of—and reduce the likelihood of—ineffective interpersonal communication and misunderstandings. there are a number of situations in which you need to use interpersonal skills. group-work is also a common situation, both at home and at work, giving you plenty of opportunity to work on your skills. the final element in developing and improving your interpersonal skills is to develop the habit of self-reflection.
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