bruce tulgan identifies the top 12 missing soft skills among today’s young talent, pulled from research done by his consultation firm, rainmakerthinking, inc. so many business leaders and managers at all levels fall for the myth that soft skills are ‘nice to have’ rather than ‘must have’ – simply a luxury they cannot afford to prioritise. for the vast majority of your workforce, soft skills are the key to your success in the workplace and competitive differentiation in the marketplace. even if you are a cashier in a convenience store, you simply must know how to operate the cash register and make change to do the job. the many soft skills which i put into those three old fashioned buckets (professionalism, critical thinking, and followership) are where even the most technically proficient employees in any field can go terribly wrong – or incredibly right.
they matter to your customers, to your vendors, to that employee’s coworkers, to you and every other manager, and these differences have a huge impact on the bottom line. bruce tulgan is an adviser to business leaders all over the world and a sought-after keynote speaker and seminar leader. this article in excerpt from his new book ‘bridging the soft skills gap’ (wiley/jossey-bass, 2015) hello bruce and thank you for this interesting article. where i feel less comfortable is in calling them skills, my difficulty with this is that it perhaps implies that these are things which can be taught, and thus it encourages managers to believe that putting someone on a ‘training course’ is the solution to the problem. they are all qualities that we should look for in ourselves, in our colleagues and in our teams.
a recent article in the wall street journal speaks to the need for, and the shortage of, soft skills in the workplace. the term soft skills refers to qualities like critical thinking, problem solving, and effective communication. more people fail in the workplace due to a lack of soft skills than hard skills. this is because hard skills, in so many cases, can be taught, whereas it’s much harder to teach soft skills. the wall street journal reports: as the labor market tightens, competition has heated up for workers with the right mix of soft skills, which vary by industry and across the pay spectrum—from making small talk with a customer at the checkout counter, to coordinating a project across several departments on a tight deadline. medicinal chemists, software architects, and directors of infrastructure security require certain hard skills in order to be successful.
however, as the wall street journal reports, many tasks that previously required hard skills have been automated: while such skills have always appealed to employers, decades-long shifts in the economy have made them especially crucial now. so even in roles that require specialized expertise, soft skills are an absolute necessity. without effective communication in the workplace, for instance, the organization loses its ability to be at its best and most productive. suffice to say, the time to look at a potential employee’s ability to work well with others, communicate clearly, be a strong team member, and think critically is now. furthermore, they must have the ability to motivate those around them, meet a deadline, and rise to the occasion under impossible odds while carrying the entire team on their back when heroics of that nature are required. those soft skills are rare and incredibly valuable. those organizations who fail to see the need for soft skills in the workplace are missing a vital quality of success.
bruce tulgan identifies the top 12 missing soft skills among today’s young talent, pulled from research top 5 most lacking soft skills. critical thinking/problem solving. a whopping 60 percent of hiring managers believe candidates lack critical thinking and problem solving skills. attention to detail. attention to detail came in as the second most lacking soft skill at 56 percent. communication. leadership. teamwork. the term soft skills refers to qualities like critical thinking, gone are the days of the genius who can’t get along with others accelerate your revenue growth by identifying, prioritizing,, skills gaps examples, skills gaps examples, lack of soft skills among graduates, skill gaps in the workplace, lack of soft skills in the workplace.
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