our online dispatcher training classes provide training for 911 operators, police dispatchers, and other public safety telecommunicators that need or want the convenience of online training. with this backdrop, police officers have been the target of assassinations. the role of the call taker/dispatcher is critical and your knowledge of the active shooter protocol will help you save lives. this four-week interactive course teaches you the basic skills and responsibilities of a public safety telecommunicator. this class is designed to provide you with the tools you need to respond to a variety of in-progress and high-risk calls.
this interactive three-week course takes a look at customer service skills for public safety communications professionals. this three-week course will teach you how to handle difficult callers and what you can do to increase the level of service you provide each day. students will learn the techniques to handle domestic violence calls, why people stay in abusive relationships, the cycle of violence, what is domestic violence, and will review several case studies. this comprehensive and motivational course is a must for every current or aspiring supervisor or manager. this dynamic and comprehensive six-week course provides you with the tools and information you need to maximize your skills as a public safety communications training professional. this four-week interactive course provides you with the tools and information you need to stop the revolving door of turnover and start hiring right!
powerphone announced the release of their entire continuing education curriculum online. the movement requiring ongoing education as part of the 911 call taking requirements has become a national initiative. powerphone released its just in time training in december of 2013 with an overwhelming acceptance and on april 1st, powerphone added its continuing education courses online so they may be accessed by to dispatchers’ as needed.
this release of our entire curriculum online is the natural next step toward giving psaps efficient options for the continuing education and development of their employees.” over 90 percent of the powerphone’s survey respondents agreed that a well-designed online course could be just as effective, or more so, than a classroom-based course. the complete curriculum of online courses can be viewed in the dispatchu course catalog here. powerphone’s single-system total response approach to emergency communications ensures consistent call handling and the highest standard of care.
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