because of this, the person answering your business phone is often the first interaction that customers will have with your company. good telephone etiquette is critical for the success of your business. tone of voice is one of the most important topics to focus on in a call center or answering service. the last thing you want is for your caller to feel even more nervous or anxious than they already are. if so, you can understand how frustrating a lack of enunciation is for your callers. when speaking to callers, you want to be aware of your rate of speech.
when a caller is unable to understand their call operator, less time is spent on the original purpose of the call. regardless, both callers want to know that the person on the other end of the line can meet their needs. engaging with customers over the phone allows for them to feel heard and understood. a caller who feels heard will believe that their issue is going to be solved, and will be satisfied with your company. happy, satisfied customers become repeat customers and can even lead to referrals for your business through word of mouth or social media. for that brief moment on the call, call operators fully represent the brand and are responsible for providing a positive impression on their callers. dexcomm is a louisiana-based corporation that provides answering services to businesses and service agencies across the united states.
talking with a customer on the phone can often be a difficult task. anything faster will be difficult for the customer to understand while anything slower will give the impression that you are slow and lazy. controlling these factors and smiling will ensure a positive tone on the telephone and will greatly improve your customer service skills. the last thing you want to do is confuse the customer on the line or make them feel inferior. saying things like “dude,” “yeah,” and “um” will detract from the quality of the interaction, making constructive problem solving harder to attain.
doing this will ease the customer into the exchange and let them know that you are calm and ready to help. this will help you remember the client’s name and will personalize the call for you. in order to achieve a great ending to a telephone call, make sure that the caller understands the information you passed along before you hang up. this will let the customer know that you happily helped them and that you would be willing to aid them again in the future. whenever you’re handling clients over the phone, remain positive and do all that you can to satisfy them. | building rapport the use of material found at skillsyouneed.com is free provided that copyright is acknowledged and a reference or link is included to the page/s where the information was found.
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