as a result, communication breaks down and the sender of the message can easily become frustrated or irritated. see our pages: employability skills and customer service skills for more examples of the importance of listening in the workplace. hearing refers to the sounds that enter your ears. listening means paying attention not only to the story, but how it is told, the use of language and voice, and how the other person uses his or her body. the most basic and powerful way to connect to another person is to listen. of this, research shows that an average of 45% is spent listening compared to 30% speaking, 16% reading and 9% writing.
it is worthwhile, therefore, taking a bit of extra time to ensure that you listen effectively. we should try to focus fully on what is being said and how it’s being said in order to more fully understand the speaker. to improve the process of effective listening, it can be helpful to turn the problem on its head and look at barriers to effective listening, or ineffective listening. generally we find it easier to focus if the speaker is fluent in their speech, has a familiar accent, and speaks at an appropriate loudness for the situation. it is more difficult, for example, to focus on somebody who is speaking very fast and very quietly, especially if they are conveying complex information. finally, it is important not to jump to conclusions about what you see and hear.
to help you understand active listening skills and learn how to improve your own, consider the following background and examples. this not only supports your ability to focus, but also helps ensure the speaker can see that you are focused and engaged. the more quickly you’re able to spot these issues, you sooner you can find a solution or create a plan to address it. short, positive statements will help the speaker feel more comfortable and show you’re engaged and able to process the information they’re providing.
make sure the speaker understands you’re able to recognize their emotions and share their feelings. a nod is a helpful, supportive cue, and doesn’t necessarily communicate that you agree with the speaker—only that you’re able to process the meaning of their message. you can set professional and personal goals to improve your career. when taking a sick day, it is helpful to write a sick day email message to inform your employer that you will be out and how your work will be handled.
listening is the ability to accurately receive and interpret messages in the communication process. listening is key to all effective communication. without the ability to listen effectively, messages are easily misunderstood. one of the most critical skills in effective communication is active listening. developing this soft skill will the ability to effectively listen is an important skill for anyone to have, but it is especially important, .
however, active listening is an important skill when it comes to good communication. becoming a active listening involves holding eye contact, nodding, having good posture, and mirroring the speaker’s body communication skills are necessary to any team’s effectiveness. they are the skills that help resolve conflicts and,
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