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is the there a way to configure the approval process to send the approval assignement email from the owa email defined instead of sendig it from the current logged in user ? allow the from address to be configurable for an approval process – ideas – salesforce success community ability to change the from email address in approval processes – ideas – salesforce success community thanks kedar , but is there a way to tell the approval process no to send an email at all ? if you want user not receive any approval emails you can change the “approval settings -receive approval request emails” on the user record and set it to never so that user won’t be notified.
i know it can be done via self service or do like we did, create a ‘waiting for approval’ queue that can be viewed via the view pick list on the object but still, wouldn’t you want the approver to be notified? what will happen is the approver will receive an email where the from address is the user who submit the record for approval, we wanted to approver to reply back to our owa email and update the record , but in this case the approver will reply to sender and to our owa email. it will update the record with approve or rejected. if you see in above screenshot even if you see “user id” when you hit reply it will generate unique reply address which will append the response to that record.
approval assignment email template. choose a custom email template to use when notifying approvers that an approval steps can create tasks, send emails, and perform field updates on your records as they move currently when creating a process and select the email template it will send it from the logged in user !, approval assignment email template site salesforce stackexchange com prmd inv, approval assignment email template site salesforce stackexchange com prmd inv, approval email template, email approval response sample.
i’m having difficulty figuring out why this approval process isn’t sending an email to the approver. here are the details on the process:• active: your approval rule contains lookup fields for request, approval, rejection, and recall emails. we recommend creating salesforce email approval response allows users to approve or reject approval requests by simply replying to the approval request step 3: steps to add custom email template in approval process.,
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